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Altair Astro :: Help zone
Help zone
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Contacting Altair Astro by phone:
Dear Customers, we're able to take phone calls from
10am - 4pm on weekdays and from
10pm - 1pm Saturdays.
Altair Astro phone number:
0044 (0) 1263 731 505
Please note: We're often on the phone or talking to customers in the shop. If you leave a message, please clearly state your phone number and name.
Please note: We can't accept calls from
"hidden" phone numbers
, due to unsolicited calls. Your work switchboard may mask the number. |
Contacting Altair Astro by email:
Instead of phoning us you can
email us via the web-form below for a call-back or at
Please note: We have somewhat over-eager spam software. If you use the
contact form below
your email will get through to us. |
Shop address:
Altair Astro - Nature Optics
27 Red Lion Street
Aylsham,
Norwich,
Norfolk,
NR11 6ER
United Kingdom
We're in an 1820's high street shop in
Aylsham, Norfolk. Alysham is a market town on the way to the Norfolk coast well worth visiting. It's just off the A140 about 12 miles north of Norwich. You can park as you enter the town, and we're mid way along Red lion Street which is a 1 minute walk from the town centre. Interestingly enough, Aylsham is part of the
Cittaslow movement. Aylsham has some nice tea-rooms, (although we provide free tea of course!), antique shops, and we're just near the wonderful
Blickling Hall, one of the most famous and largest Jacobean mansions in the UK, with enormous gardens - well worth visiting in it's own right. |
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Placing an order with us - Delivery times:
Most items ship out within 2-3 days if they're in stock. Our courier delivers within 72 hours. The total elapsed time from placing an order to receiving it
can be up to 4 working days. If the items aren't in stock, we may have to back-order them - we'll let you know by email, and try to give our best delivery estimate. Bear in mind that most Astronomy equipment is made in small quantities by small manufacturers. Sometimes we have to order equipment from overseas, and sometimes rarer products are made to order for example some filter wheels and specialised cameras. For custom built-to-order products, we require full payment in advance. Sometimes email doesn't get through due to the aggressive spam filters. If you don't get an email and suspect your email address or ours has been blocked, please use the web form below.
Need Astronomy Equipment not shown here?
Please contact us - you'll be surprised what we can source or build, and if we can't find it we'll do our best to get you in touch with the right supplier. Custom steel fabrication and medium scale observatory projects can be accommodated, and we have local contacts in the construction industry who can help with pier installation and observatory setup including pouring concrete, decking, and high quality brickwork.
UK & EU Dealer enquiries: Altair Astro - Nature Opticsare the sole authorised distributors for Kendrick Astro Instruments and SkyShed POD products in Europe., and we are also sole distributors for iOptron in the UK and most of the EU. We manufacture our own products such as the Altair TMS too. We look forward to supporting your astronomy business in Europe. Please contact us if you're interested in a dealership.
Click herefor the Kendrick Astro Instruments EU Dealer List.
 Contact Altair Astro by email: |
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