Return, Refund & Warranty Policies:
We hope that you will enjoy your purchase from Altair Astro. We take pride that all the products we carry are of the highest quality. If
in the unlikely event you need to return a product to us, please follow these notes and instructions:
1. Contact us first to receive a reference and to
discuss the problem.
2. Send the product back to us with the reference. Please insure the shipment for the full value of the product. If the returned product is damaged in transit, no compensation will be available.
3. Include the original packaging, and a copy of the receipt.
4. No credit will be refunded if there are signs of tampering with the product in any way,
therefore anti-tamper labels must be intact.
5. All materials originally shipped to you must be included in the package.
6. The Product must be in the original condition.
7. We have the right to repair or replace the item at
8. Altair Astro Dealers: Should you have a defective product
distributed by Altair Astro, please return it to the
retailer you bought it from, and they will arrange a
repair or replacement solution through Altair Astro Limited.
9. In the event that your product was damaged in transit, or there was an error in processing your order, please contact us for return instructions.
Return Policy for Kendrick Products:
7 Day Return / 30 Day Exchange / One Year Warranty.
Upon receipt of returned product, Altair Astro will assess the item/s to determine if they comply with the conditions of our warranty. Items that comply will be fixed or replaced free of charge. Items that are deemed to be out of warranty or have
had their warranty voided will, with the customer’s
approval, be fixed at a reasonable cost or replaced if
beyond economical repair. Our warranty does not cover damage due to misuse, accidental, incidental or intentional abuse, tampering or the wear and tear of normal use.
The following items are not returnable or refundable:
Special equipment: Tents,
Tent Rainfly's, Aluminium Tent poles. Specially built- to- order
items where a deposit has been paid and work undertaken, such as custom telescopes.
Collimatable optical products: Cannot be returned
on the grounds that they are mis-collimated if they are
in fact designed to be user-collimated (includes
reflector telescopes) - unless user collimation is prevented by defects in workmanship.
If you bring a standard reflector telescope into our
shop, we will do our utmost to offer a free
collimation service, however charges may be
applicable if the telescope was not sold to you by
Altair Astro or if the collimation requires consultation
by a master optician, we will discuss this with you
every step of the way. Please note: Repair and servicing
is available for laser collimator products which have been put out of collimation
by accident i.e. dropping from a height onto a hard
Software returns: In order to receive any credit for these items, they must be unopened and tamper-free (no missing shrink-wrap/packaging, no missing protective/security tape, no missing label). Absolutely no credit will be refunded if there are signs of tampering with the product in any way. If the original is defective, you may be able to exchange the item by returning it back to us.
Free gifts: You must also return the free gift in order to receive a full refund. If you are unable to do so, the value of the free gift will be subtracted from the purchase price of the item being returned. You will be refunded the difference. The value of the free gift is based on the price it was regularly sold for on the date of your original purchase.
If you have any questions regarding our return policy or the options that you have, please feel free to contact us.
Warranty Policy - Valid from date of
Our warranty covers defects in workmanship rendering
products non-functional. Our warranty does not cover
damage due to misuse, accidental, incidental or
intentional abuse, tampering or the wear and tear of
Upon receipt of returned product, Altair Astro Limited will assess the item/s to determine if they comply with the conditions of our warranty
and if they were sold through a legitimate dealer. Items that do comply will be fixed or replaced free of charge. Items that are deemed to be out of warranty or have had their warranty voided will, with the customer’s approval, be fixed at a reasonable cost or replaced with new product paid for at full retail value. Only
items imported and sold via legitimate EU Dealers are
Dew Controllers, Heaters & Sensors: 2 years
for parts and labour.
Kendrick Solar Filters: 2 years for parts and labour.
Kendrick Kwik Focus: 2 years for parts and labour.
Kendrick Laser Collimators: 2 years for parts and labour. Please note there is a collimation charge for lasers which have been put out of collimation through being dropped onto a hard surface or
suffering a very hard shock.
Kendrick Power Packs: Power Pack: 3 months for parts
& labour. Battery Charger and associated parts: 1 year for parts
and labour. Must be returned in the original shipping
box. Battery is non-returnable, non refundable.
Kendrick Ultimate III Observing Chairs: 1 year for parts
Kendrick Tents: 3 months for materials & labour. Carry bag not covered under warranty.
All information submitted to Altair Astro will be treated with the utmost confidentiality and privacy.
Unless you give us permission, we will not share any customer
information with any outside parties.