Technical support: Our support team are ready to help with technical issues and questions and you can. Click here for Altair Technical Support (opens new window).

For common questions about product usage, you can also join the Altair Astro Facebook Group here, where we have thousands of experienced members using our products.

Phoning us or visiting us: Astronomy equipment can be a little technical, and compatibility between products and brands sometimes requires us to check things before answering questions.

We are happy to guide customers to the right products. Emails are responded to fastest, and our primary means of contact for product compatibility and recommendations.

In the event you aren't able to email us, you can also try our phone number 01603721946 (Opening hours are 10.00am - 4.00pm UK time Monday to Friday). We cannot guarantee we'll be able to answer the phone if we are with customers, therefore email is usually the best contact method.

Showroom: You can also visit our showroom in Norwich to see our products.

Address: Altair Astro Limited, Unit 2, Earle Road, Rackheath Industrial Estate, Norwich, Norfolk, NR13 6NT, United Kingdom

Order Delivery times: 
Most items ship out within 2 UK working days if they're in stock. We use insured couriers only, who deliver UK Mainland within 72 hours. The total elapsed time from placing an order to receiving it can be up to 4 working days in the UK. For USA/Canada: 4-6 Days. Japan, Australia, Middle East: 5-8 days.

Pre-Orders & stock: Sometimes products need to be ordered in, to complete your order. We'll let you know by email with our best delivery estimate. Bear in mind that most Astronomy equipment is made in small quantities and often ordered from overseas. Some products are made to order and this is displayed on the website. For products requiring payment in advance, we'll discuss this with you, or it will be shown as "Pre-order" with a delivery estimate.

RETURNS: Please do not try to initiate a return without a support ticket number, which you can get from www.altairastro.help.

Need Equipment not shown on our website?
Please contact us for custom optical filters for microscopy and space science, custom pier fabrication, 3D printed parts, and customisations of cameras, electronics or optical products for special applications.