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Terms & Conditions of Sale

About Us

Altair Astro Ltd is a dedicated manufacturer of astronomical and scientific equipment based in the UK. If you need to contact us, please email us using the contact us link on the website store page or use the details below:


Registered Office Address 
Altair Astro Limited

27 Red Lion Street

Aylsham

Norwich

Norfolk

NR11 6ER


Phone: 01263 731505

Email: info@altairastro.com

UK Company number: 05083074
VAT number: GB 835841804



Making A Purchase

Most of our orders are placed on our website. Just add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Orders cannot be placed without cookies being enabled on your browser.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped unless by special arrangement – some products are made to order. If you do not wish to pay online, you may send your card information via phone or make a bank transfer by prior arrangement. We can only accept Visa, Mastercard Debit or Credit cards, and require the registered cardholder address in order to process your payment. We cannot process orders without a contact phone number and email address.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us as soon as possible and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we charge your card. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Please note that prices, product specifications and images may differ from time to time and can be changed without prior notice.


Shipping and Handling

Our standard delivery charge for most of the UK is £6.00 by Courier. Shipping for the rest of the world is arranged on a per order basis. All orders are shipped promptly if in stock, usually same-day for orders placed before 12:00am, or the next day for orders placed after 12:00am. We also direct-ship from our UK suppliers, this means we have access to thousands of products that can ship fast to our customers. All goods are shipped fully insured. We do not use budget courier services, and we do not use Royal Mail. We will ONLY ship to your order address. We cannot ship to forwarding agents, drop-off locations, or PO boxes.


Order Tracking: You will get an email or text alert with the tracking information from the courier if you ordered with the correct details. If you prefer your order to be left with a neighbour or in a safe place, or moved to a different day because you are out, you will need to arrange this with the courier though their web tracking application. Altair Astro accept no responsibility for deliveries which are changed by the customer in this manner.

Delivery Schedule

Deliveries to UK mainland addresses are all shipped with fully insured premium services for £6.00, *some exceptions apply including many AB, FK, HS, IV, KA, KW, PA, PH, ZE postcodes. We will quote delivery charges to these areas where applicable prior to shipping.

You must inform us within one working day if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please ensure all address details are accurate, we cannot be responsible for failed deliveries or losses arising from incorrect delivery addresses, or deliveries which have been changed by the customer in contact with the courier.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

If your product is sent by Courier they will attempt delivery twice and a signature will be required. If they are unable to deliver because you are not available and after 5 days you have not contacted them to re-arrange delivery, the goods will be returned to us and the return delivery costs may be charged to you.

Back Orders

If your item is not in stock, we may offer to back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Backordered items remain un-charged until the day of shipping. Certain products made to order are an exception and this will be discussed with you when placing your order.

Tax Charges

Prices are listed on the website inclusive of 20% UK VAT. For orders made from the UK or within the EU, 20.0% VAT is charged. For orders placed from overseas locations such as the USA, Canada and other countries outside the EU, 20% VAT will not be charged. (VAT is a local UK sales tax).

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted with the latest secure technology directly by our merchant provider. We are fully PCI compliant and the website is SSL certified, and we do not store card data on our systems.

Altair Astro Warranty and Guarantee

We guarantee your satisfaction. All Altair Astro and iOptron branded products carry a full 24 Months non-transferrable manufacturer warranty unless specified when ordering. Other products carry a 12-month non-transferrable manufacturer warranty.

The goods you receive must be inspected on the day you receive them, or the next business day. If goods arrive damaged this should be reported immediately to us so that we can arrange to collect, inspect and replace the damaged goods where applicable.


Please note all faulty goods are required to be inspected by us or the manufacturer prior, to a repair, or replacement being authorised and shipped. We will repair or replace a product at our discretion. We will arrange collection of faulty goods within the first 12 months of a warranty. Once inspected, a replacement or repair can be authorised. Goods that carry a warranty longer than 12 months require return by the customer after the 12 month period expires. Lens based optics such as binoculars, eyepieces and refracting telescopes are guaranteed to arrive in collimation, and mis-collimation as a result of shipping damage whilst in the courier’s care, must be reported within 7 days of receipt of the goods. Mirror based optical systems are designed to be collimated by the customer and are therefore not guaranteed to arrive in collimation.

Returns Policy

Your rights to return goods are protected under the Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14 days for a full refund, including the cost of delivery if applicable. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty. Any unwanted goods returned should be in unused saleable new condition including all original packing, instructions and any free gifts. Please note once opened software is not returnable unless faulty, and if you acquire a free 3
rd party software license with an Altair product and return that product, the license will be revoked. All returns must be authorised by us prior to shipping to us, or you can bring them in for inspection at our shop.


These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.


Contacting Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on +(44) (0)1263 731 505 or write to us at our registered office which is:

Altair Astro Limited

27 Red Lion Street

Aylsham

Norwich

Norfolk

NR11 6ER


Privacy Policy

Altair Astro Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment, or to enable a partner manufacturer to drop ship a product direct to you, or to send replacement parts and products for warranty reasons.

GDPR compliance means Altair Astro uses a secure HTTPS website and collects your data (name address etc) only with your consent, protects your data and never shares it aside from what is required to fulfil your order or service.


We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.

If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.

Your information will be: Securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

We may contact you by telephone, email or other means in relation to your order, for example: Notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests, however we may disclose your personal data is we are required to do so by law, or if you violate our terms of service.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order. In general, the third-party providers used by us, for example couriers, will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us, and we will only provide them with information required to fulfil your order and/or support your product. However, third-party service providers, such as couriers, payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in the United Kingdom and your transaction is processed by a payment gateway located in the European Union, then your personal information used in completing that transaction may be subject to disclosure under local legislation where the data is processed.

Co-operating with legal authorities:
We will pass information about you and your business to legal authorities who have the legal right to demand such data.

Your rights:
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.

Cookies:

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by following the browser instructions and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.


Links:

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


Changes to this Privacy Policy:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


Questions and contact information:

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Data Protection Officer at info@altairastro.com .



 
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