Altair Astro Ltd is a
dedicated manufacturer of astronomical and scientific equipment based
in the UK. If you need to contact us, please email us using the
contact us link on the website store page or use the details below:
Altair Astro Limited
27 Red Lion Street
Phone: 01263 731505
UK Company number: 05083074
number: GB 835841804
Most of our orders
are placed on our website. Just add any items that you wish to buy
into the shopping cart. After you have finished your selection, click
on 'Checkout' and you will be asked for a few details that we need to
be able to complete the order. Orders cannot be placed without
cookies being enabled on your browser.
We do not charge for
any item until it is ready to ship. Backordered items are not charged
until they are shipped unless by special arrangement – some
products are made to order. If you do not wish to pay online, you may
send your card information via phone or make a bank transfer by prior
arrangement. We can only accept Visa, Mastercard Debit or Credit
cards, and require the registered cardholder address in order to
process your payment. We cannot process orders without a contact
phone number and email address.
If you have made a mistake in
your order and cannot correct it in the shopping cart, contact us as
soon as possible and we will correct the mistake.
confirmation of your order is received, this is to indicate that we
have received your order. It does not indicate that a contract exists
between us. We will indicate acceptance of your order, and hence a
contract between us, when we charge your card. We have included this
term to protect us in the case that a mistake has been made in
pricing, we have inadvertently under-priced goods, or we are no
longer able to supply a particular product for some reason. In the
case of a change of price, we will always contact you first to ensure
that the price is acceptable. Please note that prices, product
specifications and images may differ from time to time and can be
changed without prior notice.
Our standard delivery
charge for most of the UK is £6.00 by Courier. Shipping for the rest
of the world is arranged on a per order basis. All orders are shipped
promptly if in stock, usually same-day for orders placed before
12:00am, or the next day for orders placed after 12:00am. We also
direct-ship from our UK suppliers, this means we have access to
thousands of products that can ship fast to our customers. All goods
are shipped fully insured. We do not use budget courier services, and
we do not use Royal Mail. We will ONLY ship to your order address. We
cannot ship to forwarding agents, drop-off locations, or PO boxes.
You will get an email or text alert with the tracking information
from the courier if you ordered with the correct details. If you
prefer your order to be left with a neighbour or in a safe place, or
moved to a different day because you are out, you will need to
arrange this with the courier though their web tracking application.
Altair Astro accept no responsibility for deliveries which are
changed by the customer in this manner.
Deliveries to UK
mainland addresses are all shipped with fully insured premium
services for £6.00, *some exceptions apply including many AB, FK,
HS, IV, KA, KW, PA, PH, ZE postcodes. We will quote delivery charges
to these areas where applicable prior to shipping.
inform us within one working day if the goods are lost or damaged in
transit so that we can make a prompt claim against the delivery
company and correct the problem. Please ensure all address details
are accurate, we cannot be responsible for failed deliveries or
losses arising from incorrect delivery addresses, or deliveries which
have been changed by the customer in contact with the courier.
agree that proof of delivery supplied by our delivery company is
sufficient evidence to establish that goods have been received.
your product is sent by Courier they will attempt delivery twice and
a signature will be required. If they are unable to deliver because
you are not available and after 5 days you have not contacted them to
re-arrange delivery, the goods will be returned to us and the return
delivery costs may be charged to you.
If your item is not
in stock, we may offer to back order for you. You will always be
emailed with the option to cancel your order if you would rather not
wait. Backordered items remain un-charged until the day of shipping.
Certain products made to order are an exception and this will be
discussed with you when placing your order.
Prices are listed on
the website inclusive of 20% UK VAT. For orders made from the UK or
within the EU, 20.0% VAT is charged. For orders placed from overseas
locations such as the USA, Canada and other countries outside the EU,
20% VAT will not be charged. (VAT is a local UK sales tax).
When the order is
placed at our website, credit card numbers are encrypted with the
latest secure technology directly by our merchant provider. We are
fully PCI compliant and the website is SSL certified, and we do not
store card data on our systems.
Astro Warranty and Guarantee
We guarantee your
satisfaction. All Altair
branded products carry a full
24 Months non-transferrable manufacturer warranty
unless specified when ordering. Other
carry a 12-month non-transferrable manufacturer warranty.
The goods you receive
must be inspected on the day you receive them, or the next business
day. If goods arrive damaged this should be reported immediately to
us so that we can arrange to collect, inspect and replace the damaged
goods where applicable.
Please note all
faulty goods are required to be inspected by us or the manufacturer
prior, to a repair, or replacement being authorised and shipped. We
will repair or replace a product at our discretion. We will arrange
collection of faulty goods within the first 12 months of a warranty.
Once inspected, a replacement or repair can be authorised. Goods that
carry a warranty longer than 12 months require return by the customer
after the 12 month period expires. Lens based optics such as
binoculars, eyepieces and refracting telescopes are guaranteed to
arrive in collimation, and mis-collimation as a result of shipping
damage whilst in the courier’s care, must be reported within 7 days
of receipt of the goods. Mirror based optical systems are designed to
be collimated by the customer and are therefore not guaranteed to
arrive in collimation.
Your rights to return
goods are protected under the Distance Selling Directive.
are entitled to cancel your order and return the goods within 14 days
for a full refund, including the cost of delivery if applicable. Do
this by contacting us by email or telephone and quoting the order
number supplied to you. Your refund will be paid within 30 days. You
are responsible for the cost and risk of loss or damage when
returning the goods, so you should take out enough postal insurance
to cover their value. This cancellation policy does not affect your
rights when we are at fault - for example, if goods are faulty. Any
unwanted goods returned should be in unused saleable new condition
including all original packing, instructions and any free gifts.
Please note once opened software is not returnable unless faulty, and
if you acquire a free 3rd
party software license with an Altair product and return that
product, the license will be revoked. All returns must be authorised
by us prior to shipping to us, or you can bring them in for
inspection at our shop.
These terms apply
to your order. We may change our terms and conditions at any time, so
please do not assume that the same terms will apply in the
None of these terms affect your legal rights and these
are not diminished in any way. If any term is held to be invalid
under any applicable statute or rule of law, that term is
automatically omitted from the terms to minimum extent necessary to
comply with the law and without affecting the validity or
enforceability of the remainder.
If you need to reach
us, please email us using the link on the store page, alternatively,
you can call on +(44) (0)1263 731 505 or write to us at our
registered office which is:
Altair Astro Limited
27 Red Lion Street
Altair Astro Ltd do
not disclose buyers' information to third parties other than when
order details are processed as part of the order fulfilment, or to
enable a partner manufacturer to drop ship a product direct to you,
or to send replacement parts and products for warranty reasons.
GDPR compliance means Altair Astro uses a secure HTTPS
website and collects your data (name address etc) only with your
consent, protects your data and never shares it aside from what is
required to fulfil your order or service.
We will retain
the personal information you supply to us in the course of submitting
an order or an enquiry, for the purpose of fulfilling that order,
responding to or processing that enquiry.
If you place an
order, we will retain an electronic copy of your invoice data for the
period required by HMRC, after which we will delete it.
information will be: Securely stored on hardware that has limited
access to only relevant persons; and on a server maintained by a
third party such as a web host. Whether held by us on our hardware,
or on our behalf by a third party, it will be kept secure and
protected from unauthorised access using all reasonable means.
may contact you by telephone, email or other means in relation to
your order, for example: Notifying you of delivery status, updating
you on stock availability or informing you of changes with the order.
You cannot opt out of these communications. We will never combine
these communications with marketing promotions that you have a legal
right to opt out of.
We may use your data for marketing
purposes but will always provide a means for you to opt out. We may
occasionally use the data you supplied, in our own Legitimate
Interest, to send details of products and services that we believe
may be of interest to you. We will never use your data in a way that
conflicts with your own legal rights and interests, however we may
disclose your personal data is we are required to do so by law, or if
you violate our terms of service.
If we share information with
a third party, such as a payment gateway or delivery company, their
use of your data will be limited to the purpose of fulfilling your
order. In general, the third-party providers used by us, for example
couriers, will only collect, use and disclose your information to the
extent necessary to allow them to perform the services they provide
to us, and we will only provide them with information required to
fulfil your order and/or support your product. However, third-party
service providers, such as couriers, payment gateways and other
payment transaction processors, have their own privacy policies in
respect to the information we are required to provide to them for
your purchase-related transactions.
For these providers,
we recommend that you read their privacy policies so you can
understand the manner in which your personal information will be
handled by these providers. In particular, remember that certain
providers may be located in or have facilities that are located in a
different jurisdiction than either you or us. So if you elect to
proceed with a transaction that involves the services of a
third-party service provider, then your information may become
subject to the laws of the jurisdiction(s) in which that service
provider or its facilities are located. As an example, if you are
located in the United Kingdom and your transaction is processed by a
payment gateway located in the European Union, then your personal
information used in completing that transaction may be subject to
disclosure under local legislation where the data is
Co-operating with legal authorities:
pass information about you and your business to legal authorities who
have the legal right to demand such data.
you have engaged with us, but never placed an order, you may request
the complete deletion of your details from our systems. Whether or
not you have placed an order, you may request us never to contact you
again, and we will comply with your request unless you make a further
enquiry with us.
Cookies are used on
this shopping site to keep track of the contents of your shopping
cart, to store delivery addresses if the address book is used and to
store your details if you select the 'Remember Me' Option. They are
also used after you have logged on as part of that process. You can
turn off cookies within your browser by following the browser
instructions and selecting to block cookies. If you turn off cookies,
you will be unable to place orders or benefit from the other features
and fulfil customer orders.
b. Administer and enhance the site and
c. Only disclose information to third-parties for goods
When you click on
links on our store, they may direct you away from our site. We are
not responsible for the privacy practices of other sites and
encourage you to read their privacy statements.
Changes to this
We reserve the right
frequently. Changes and clarifications will take effect immediately
upon their posting on the website. If we make material changes to
this policy, we will notify you here that it has been updated, so
that you are aware of what information we collect, how we use it, and
under what circumstances, if any, we use and/or disclose it.
If our store is
acquired or merged with another company, your information may be
transferred to the new owners so that we may continue to sell
products to you.
Questions and contact
If you would like to:
access, correct, amend or delete any personal information we have
about you, register a complaint, or simply want more information
contact our Data Protection Officer at firstname.lastname@example.org .